FAQs

Welcome to our Lanyard Customization FAQ page!

Here you will find answers to some of the most commonly asked questions about customizing lanyards. Whether you are looking to personalize lanyards for your business, event, or personal use, we are here to guide you through the customization process.

Our team of experts has years of experience in creating high-quality custom lanyards that are tailored to your specific needs. From choosing the right materials to selecting the perfect design, we have got you covered.

So, whether you are a first-time buyer or an experienced customer, we hope you find this page helpful in answering all your questions about customizing lanyards.

Artwork & Design
Yes, you can download our templates, our just upload your logo/artwork and we create a free visualization. 
Difficult terms like; Vector, AI, PDF, or PSD files? Not necessary. Upload your logo in any format. We do the rest. No extra costs. Are you a graphic designer? We prefer vector files or files with a resolution of 300dpi.
Yes, you can find them on the product page.
If you hear this term for the first time today, it's not surprising if you have no idea how to get a vector file. You can often request a vector file from your graphic designer, advertising studio or marketing department. Various paid services are also offered on the internet for converting to a vector file. However, a vector logo is indispensable because you need a vector file for (almost) all printing applications.

Don't have a vector logo?

No problem. Then upload your logo during the ordering process (e.g. in .jpg, .pdf or .png) in the highest possible resolution and we will convert your logo to a vector file free of charge. With a vectorized file, you are assured of a high-quality print on your promotional items.
Sure, no problem. It is important that we receive the correct font. You can specify this when configuring your product. Do you need help? email us at info@custom-lanyards.net or start a live chat. 
A digital proof is a visual representation of your chosen product with the design supplied by you. A design can consist of a logo, text, photo or your own design. Within 1 hour you will receive a notification by email that the digital design is ready in your customer account. 
Ordering
Bank wire, Apple Pay, Google pay, Creditcard Visa/MasterCard all cards by American Express Discover, Diners club, Maestro, Cartes bancaires and Unionpay. 
If your order has not been processed and put into production yet, we should be able to make changes to your order. 

If your order has not been processed and put into production yet, we can cancel your order.
Delivery & Returns
For most of our products the lead-time is 15 days after approval proof/visual.
All prices are all-in. No extra charge for delivery.
Once your order has been dispatched from our warehouse, you will receive an email with the tracking details and a link on where to track your order online.
Promotional items are custom products. As a result, the right of withdrawal as determined by law does not apply. If you have a complaint about the quality of our product, you can contact our customer service. We will then try to find a suitable solution.

Unprinted items can in some cases be returned. Return costs are for your own account in this case. Please contact customer service if you wish to return unprinted items.
Product related

Our personalized lanyards offer a range of customization options to reflect your brand or personal style. You can create lanyards with your logo, text, or unique designs. The Promotion King ensures high-quality printing for a professional finish. Additional details, such as the type of clips or attachments, can also be specified in your order.

Yes, you can order personalized lanyards in different quantities to suit your needs. Whether you need a small amount or a large bulk order, we can accommodate your requirements. Feel free to contact us for more details regarding your specific quantity needs.

Placing an order for custom lanyards is simple and straightforward. You can start by selecting the type of lanyard you want and personalize it using our configrator. Once you’ve finalized your design, you can complete your order by providing quantity and payment details. If you need assistance at any point, our customer support team is here to help.

Yes, The Promotion King offers design assistance for custom lanyards. If you have a vision but need help bringing it to life, our team of designers is available to provide support. Simply provide us with your ideas and any specific details, and we’ll work together to create a lanyard that meets your expectations.

The time to receive your order can vary depending on the level of customization and the quantity ordered. Typically, personalized lanyards take a few days to max 10 working days. For a precise timeline, please refer to your order confirmation for more details. Expedited options may be available for urgent orders.

Our custom lanyards are made from high-quality materials to ensure durability and comfort. We offer a variety of materials, including polyester, nylon, and eco-friendly options. 

Yes, we do! The Promotion King is committed to sustainability and offers eco-friendly personalized lanyards. These lanyards are made from recycled materials and are just as durable and customizable as our standard options. Look for our eco-friendly section for more details on these products.